FREQUENTLY ASKED QUESTIONS/
Q: How much do you charge?
A: Our fees are based on the size of the home, scope of the project and the type of camera system requested. We are more than happy to provide a fee schedule upon request and/or discuss your project's goal.
Q: What is the turn-around time?
A: 24 hours from time of shoot, excluding weekends. Certain add-on services such as medium format photography, virtual staging and drone video require up to 3-5 days.
Q: How do I receive my pictures?
A: We use an intuitive and automated delivery system that allows our customer to immediately download the images once payment has been made via credit or debit card.
Q: How many pictures will I receive?
A: We do all we can to deliver up to 30 professionally-taken MLS-ready .jpg images. Smaller homes can be difficult to capture 30 angles. We are always happy to provide additional images for a small fee per image.
Q: Do you take credit cards as a form of payment? How about checks?
A: We use Photo Invoice for secure direct on-line payment processing and image-delivery. We value our customer's security and thus do not take one's card number over the phone. Payment by mail is accepted with prior approval.
Q: What type of equipment do you use?
A: We use a state-of-the-art digital single-lens reflex camera (DSLR) with a wide-angle lens (not a fish-eye). Because the photographers use the identical camera system, shooting technique and editing style, we can assure our customer that image quality will be consistent.
Q: Do you guarantee your work?
A: Absolutely! We offer a 100% customer satisfaction guarantee. If you are not pleased with our work, we will gladly correct the concern or offer a full refund. Read what others say about us on our Testimonials page.
Q: I have a very expensive and elegant listing that will be featured in print media. Can you help?
A: Absolutely! We have a medium format digital camera that has an image sensor 2.5x the size of the camera system we otherwise use. This affords an incredible amount of detail / dynamic range that assures crisp, pristine and extremely high-quality results. Call us to discuss fees for this type of commercial / architectural photography.
Q: Once I pay for the pictures, are they mine to keep and use however I want?
A: Please review (download) our usage rights. We are always open to assisting with a mutually-acceptable alternative arrangement. While our images do not contain a visible watermark, they are nonetheless protected by copyright law.
Q: Do I have to be present at the photo shoot?
A: Some of our customers meet us at the subject property especially if it is owner-occupied. This can be a cost-savings benefit especially of the property may need a little decluttering or nominal staging. Otherwise if the property is photo-ready, we will gladly handle.
Q: The home seller wants to be there for the photo shoot. Is that OK?
A: Of course! We welcome proactive home sellers as they can help assist in the minor decluttering or staging that routinely occurs during a photo shoot.
Q: Do you mind calling the home owner to schedule an appointment?
A: Of course not! We are happy to help in any way possible to facilitate a smooth photo shoot and customer service experience.
Q: How do you access the property?
A: As a member of the Greater El Paso Association of REALTORS®, Art has access to the Sentri Lockbox. If one of our other photographers is assigned to the project, our customer gives us a one-day code. We are trustworthy. Our reputation and livelihood depend on it.
Q: How long does a photo shoot take?
A: It all depends on the size of the property and any requested nuances or ancillary services. For a normal shoot, we allocate up to 1.5 hours.
Q: What is a twilight shoot?
A: Some consider twilight to be the best type of light for architectural photography. Google defines it as "the soft glowing light from the sky when the sun is below the horizon caused by the refraction and scattering of the sun's rays from the atmosphere". This type of light does not last long and so timing and skill is of the essence when using it for exterior photography. See our Sample Images page for examples of this ancillary and unique service.
Q: How do I make an appointment for a photo shoot?
A: We try to make doing business with us as easy as possible. You can email, call or text. We strive to return inquires within a few hours at the most. Because we are thankfully busy, as much notice as possible is genuinely appreciated.
Q: Can you offer tips on how I can help to get a property ready for a photo shoot?
A: Of course! For the asking, we will email you a Day of Shoot Checklist and other helpful insights. It is filled with common sense tips and ideas on how to maximize a property's features and amenities. in preparation for the photo shoot.
Q: Are you authorized to use a drone for commercial purposes?
A: You bet! We are FAA-approved in that we have been granted a Section 333 Exemption. Safety when flying an unmanned aerial vehicle (UAV) is paramount and non-negotiable.